Telstra has paid a fine of more than $100,000 after being found guilty of calling people on the Do Not Call Register. Under the "Do Not Call Register Act 2006", telemarketers can check numbers they are about to call against lists in the register. To find out what Telstra will contact you for, refer to our verification page. Telstra ID Registration. Your Telstra ID is the only sign-in you need to access all your Telstra services. If it’s an SMS, delete it and don’t reply. Now rolling out in selected areas on selected plans. If you receive a phone call from someone you don’t know, regardless of the company they may be calling from, do not provide them with any information whatsoever, especially personal information (or modem numbers). These scam callers will often try to convince you of the urgent need to follow their instructions. To block on a call-by-call basis. Here’s how. If you think something’s not quite right, just hang up. If a telemarketer calls a number on the Do Not Call Register, they may be in breach of the Act, and may face penalties. Calls seeking financial details, such as your credit card or banking details, in order to process a refund or other ‘overpayment’. Submit a Report Misuse of Service form and include as much detail about the call and caller as you can remember. If a telemarketer calls a number on the Do Not Call Register, they may be in breach of the Act, and may face penalties. Log into My Account (or register if … You can call the Do Not Call Register contact centre on 1300 792 958 from Monday to Friday, between 8.30 am and 5.00 pm (excluding national holidays). Feedback: In this case, we recommend you to check the SIM card because it can be due to the SIM card or SIM slot/tray. Calls from people impersonating employees from well-known organisations, such as the Government, or familiar brands and companies. Read More More FAQs According to ACMA research conducted in 2011, 88 per cent of people with registered numbers on the Do Not Call Register (DNCR), reported a significant reduction in unsolicited telemarketing calls. The Do Not Call Register is irrelevant for these types of calls. To create a Telstra ID, you'll need one of the following: Mobile phone, or. (4) Subsection (1) does not apply if the person made the call, or caused the call to be made, by mistake. Australia’s largest 5G network. Re: "Telstra" calls ( India of course) and Do Not Call Register « Reply #2 on: February 16, 2018, 03:05:49 PM » Its more of a warning thread and have a … Being foreign calls (and scams), they are not required to follow (or have access to the numbers in) the Do Not Call Register. The Network Reliability Framework (NRF) protects Telstra customers who have up to 5 fixed telephone services. From your home phone: dial 1831, then the number you are calling. Callers advising that your computer has a virus or is attacking others. The Australian Communications and Media Authority (ACMA) yesterday announced that Australia’s largest Telco Telstra breached the Do Not Call Register Act (“Act”) and was fined $101,200. You might also help them sign up for the Do Not Call Register to help get them off telemarketing lists. It contains a database of people that have said that they do not wish to receive unsolicited telemarketing calls. If you want to view call details for your Telstra account, here’s how. Calls asking for bills to be paid via prepaid gift cards – such as iTunes and Westfield – on behalf of a credit agency representing Telstra or the Australian Taxation Office (ATO). If you don’t want to receive Telstra telemarketing calls, or for information on our telemarketing opt out process, call us on 1800 039 059 (9am-7pm AEST Monday to Friday, excluding public holidays). The scheme proposal to extend the Do Not Call register (which already has 2.3 million Australians on it) to cover businesses (and fax numbers) might seem like … Fixed phone number, or. If you paid late and need to resume a suspended Telstra service, you can fill out a resume service form.. To register your phone number or to get information about the registry, visit www.donotcall.gov, or call 1-888-382-1222 from the phone number you want to register.You will get fewer telemarketing calls within 31 days of registering your number. Examples include government bodies, registered political parties, MPs, political candidates, charities and educational organisations. There are three ways to register telephone numbers on the Do Not Call Register: Australian telephone numbers used primarily for private and domestic purposes are eligible for registration on the Do Not Call Register. But, the Telstra scam call blocking announcement does not apply to Optus, Vodafone or their, and Telstra’s, mobile virtual network operators (MVNOs). Note: Section 19 deals with access to the Do Not Call Register. One example came from a Sydney resident named Patrick who received a telemarketing call on his landline phone at 9:30am, despite his number being on the Do Not Call Register. Telstra … Telstra.com. Calls imitating support desk staff looking to access your computer by pretending to know your CLSID. Be careful of being tricked into calling expensive international phone numbers. Registering numbers on the Do Not Call Register is quick, free and easy, taking just a few minutes. Device Protect offers powerful protection against known cyber threats for $10/mth. Account number. ... We will not disclose to persons reporting unwelcome calls, the identity of the persons thought to be making these calls. More Information | Privacy & Security | Home If you've received a suspicious email, call or SMS related to Telstra. To find out what Telstra will contact you for, refer to our verification page. If you’re receiving unwanted telemarketing calls, you might also be interested in joining the Do Not Call Register. Find your nearest Telstra store or Wi-Fi hotspot. Discuss an unwelcome call; Help us with an existing enquiry (e.g. Not 'Should' check their calling numbers or 'will' be in breach of the Act, but 'can' and 'may'. It contains a database of people that have said that they do not wish to receive unsolicited telemarketing calls. The Australian Communications and Media Authority (ACMA) yesterday announced that Australia’s largest Telco Telstra breached the Do Not Call Register Act (“Act”) and was fined $101,200. Find out more. Fax numbers, emergency service numbers and numbers used or maintained exclusively for use by a government body can also be registered. We can help setup & protect your computer, smart devices, printers & gaming consoles. If the caller is claiming to work for Telstra, do not share your personal information, credit card or online account details over the phone, unless you made the call and the number you called came from a trusted source, such as the contact details provided on your bill, or go to. You can never block it all not matter what you do. It works on a database of known scam caller IDs and spoofed caller line IDs. The ACMA claims that one of Telstra’s external call centres in Australia made telemarketing calls to numbers listed on the Do Not Call Register (the Register). Scam calls and SMS, not to mention email and internet are a scourge. To register online (donotcall.gov), you will have to respond to a confirmation email. Account number. Companies are permitted to call numbers on the Register where they have consent to do so. The Do Not Call Register is a secure database where individuals and organisations can register, check or remove their Australian telephone, mobile and fax numbers to opt out of receiving most unsolicited telemarketing calls and faxes. Extra: Comments, Questions and Further Answers. Australia’s largest 5G network. If you think your account has been compromised, get in contact with us. Fixed phone number, or. The fact that most of these scam calls originate from overseas makes it difficult to prevent the calls from being made, even to people who have their number on the Do Not Call register. This is a free service. Registrations on the National Do Not Call Registry DO NOT EXPIRE. If we’re calling about a new offer and you are not comfortable at any stage we will respect your wishes and terminate the call. You can actually call Telstra and block certain countries but … Let's get started. The Do Not Call Registry accepts registrations from both cell phones and land lines. Option 1: Sign up for Email Bill. Please note, we won’t call you for a service or technical matter unless you contact us first. It only takes a few minutes to join the Do Not Call Register online. Telstra has been forced to pay more than $100,000 after the communications watchdog found one of the telco's call centres had been telemarketing to people on the Do Not Call register. The Telstra scam call blocking is a good move for its customers. If you are unsure if you have registered previously, please . To unblock on a call-by-call basis (if your number is permanently blocked) From your home phone: dial 1832, then the number you are calling. It will block calls … Please note: If you have received a call threatening life or property contact the police immediately on 000. Now rolling out in selected areas on selected plans. The Do Not Call register does not stop calls from this number because as you can see from the above comment they say they are acting for Telstra and that by being a Telstra customer you have consented to being contacted by your service provider Telstra, or their agents. We’ll only call you for marketing reasons between 9am–8pm Monday to Friday, and 10am–3pm Saturday. If your number is not on the Registry, please If you'd like to speak with us in your preferred language, we've got you covered. You can also put your name on the Governments Do Not Call register which will stop telemarketing calls made in Australia to your home phone, you can register for this on https://www.donotcall.gov.au/ or over the phone on 1300 792 958, if you find you are receiving nuisance calls our team on 1800805996 can assist further with blocking international calls if this is an option. Often, they will apply inappropriate pressure, including threats and potentially inappropriate language, as part of their scam. They all have to do it, so the Telstra scam call blocking announcement is not altruistic – just PR hype. Don’t respond to missed calls from numbers you don’t recognise. to spot current scam phone calls and what to do next. You can register your phone number on the Do Not Call Register website to help prevent unsolicited telemarketing calls. Subscribe to a Telstra service. If they ask you for any information, just hang up. Back to ftc.gov | Español. So don’t get mad. As an increasingly large percentage of Australian consumers abandon Telstra, the announcement takes on its true PR swing. Follow our tips and advice on how Create my Telstra ID. They may falsely claim to represent Telstra and try to sell products or gain access to a home computer. Scam calls and SMS, not to mention email and internet are a scourge. If you're not sure that the person on the other end of the phone actually is who they say they are, hang up and call the organisation by using their official published contact details. Federal Trade Commission. Already have a Telstra ID?Sign in . Caller: TSA Group (Telstra Marketing) This is Telstra Marketing. To create a Telstra ID, you'll need one of the following: Mobile phone, or. This is a service run by the Government and will add your mobile or home phone number to a blacklist, meaning that you won’t receive unsolicited marketing calls. These are charged at premium rate and can be expensive. Telstra is aware of the scammers – Here’s what they say Consent may be express or may be inferred from an existing business relationship (unless the person has opted out of telemarketing from that business). Some organisations are exempt from the Do Not Call Register. You must call from the phone number that you want to register. Calls imitating the Australian Federal Police that require your assistance to help them track down criminals and partake in criminal investigations. To assist with this enquiry, we may need to contact you. To register by telephone, call 1-888-382-1222 (TTY: 1-866-290-4236). As an increasingly large percentage of Australian consumers abandon Telstra, the announcement reveals its true PR swing. In these calls you’re often asked to transfer money overseas using international money transfer services. More on Cyber Security and easy ways of staying safe online. The purpose of the NRF is to: improve consumer awareness of telephone service reliability. Create my Telstra ID. If you're looking for things you can do right now. Callers which attempt to apply a lot of pressure, urging you to take immediate action to address a problem. Sometimes they will try to convince you to give them access to your computer remotely, such as when pretending to be a Telstra employee. We may call you outside these hours if you have an unpaid account. The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls. What does this mean for my relationship with Telstra? Our Cyber Security team will investigate the report and may be in touch if they have additional questions. Calling back may result in instant charges in excess of $20. report times of calls so that we can investigate further) Request that Telstra remove equipment or services from your telephone service; Arrange to change your phone number. The investigation found that "inadequate compliance systems, procedures and supervision" all contributed to calls being made to numbers on the Do Not Call Register. The Telstra scam call blocking announcement does not apply to Optus, Vodafone or their, and Telstra’s, mobile virtual network operators (MVNOs). Thank you for your complaint regarding the call you received from Telstra after you registered your telephone number on the Do Not Call Register.The Australian Communications and Media Authority (ACMA) has received a number of complaints about the above named organisation and is currently undertaking formal action to monitor the organisation and gather evidence to support a full … If you receive a phone call out of the blue about your computer and requesting remote access - hang up – even if they mention a well-known company such as Telstra. This is a non-unique identifier which scammers try to pass off as something only a legitimate support person would know. Your Telstra ID is the only sign-in you need to access all your Telstra services. If you have previously registered your number, there is no need to register again. Thankfully there's no ongoing fee and it's not locked to Telstra so it will work with any phone provider. Report it. Registration is free and is permanent for any new and existing registrations. Not 'Should' check their calling numbers or 'will' be in breach of the Act, but 'can' and 'may'. Telstra 24x7 App. TELSTRA has been fined more than $100,000 by the Federal Government after it admitted making unsolicited phone calls to numbers on the 'Do Not Call Register… If you switch from a paper bill to an email bill, you’ll receive itemised call details in your bill. For the purposes of this subsection, a list may consist of a single Australian number. As an increasingly large percentage of Australian consumers abandon Telstra, the announcement takes on its true PR swing. It applies to customers and services that are eligible for the Customer Service Guarantee Standard. What genuine Telstra callers will 'always' do. Telephone-based scam callers often claim to be from well-known organisations such as Telstra, the Government, or other brands or organisations you’re likely to have heard of. Need to talk to us? Get even. The Australian Government has setup the Do Not Call register for residential customers. Remember that you can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register . You can register your phone number on the Do Not Call Register website to help prevent unsolicited telemarketing calls. Please note, we won’t call you for a service or technical matter unless you contact us first. If you call the number back and follow the prompts it will take you to an automated service to remove you from the call list (which can take up to 30days). If a telemarketer calls a number in the register they may be in breach of the Act, and may face penalties. Be wary of phone numbers beginning with ‘190’. The call appeared to be made from an overseas number. I’m on the Do Not Call register for both my landline and my mobile phone. To permanently block your number from displaying, call us on 13 22 00 to discuss your options. Our staff are trained to deal with everything from basic advice to liaison with the police on call tracing. The federal government's National Do Not Call Registry is a free, easy way to reduce the telemarketing calls you get at home. Emily says:"I've tried all the steps above but when I tap on 'Mobile Networks' it comes up saying 'Insert SIM card but I checked to see if my SIM cards in my phone and it is in my phone.Please help!" Telstra has been fined more than $100,000 because one of its external call centres telephoned people who had put their numbers on the Do Not Call register. Telstra supports the Do Not Call Register and respects our customers' rights to privacy. Under the Do Not Call Register Act 2006, telemarketers can check their calling lists against the Do Not Call Register. Calls offering to place a number on the Do Not Call Register for a fee. Callers advising that your computer has a virus or is attacking others. Telstra sells the Call Guardian 301 outright, or you can pay it off on your phone bill. First thing is to do is put your number/s on the Do Not Call Register . Registrations can also be removed at any time. Call quality may be poor, and the caller may be difficult to understand. Option 2: Access My Account. Upon questioning, the caller stated his name was Jordan and that he was from the Telstra Tech Department. Re: "Telstra" calls ( India of course) and Do Not Call Register « Reply #16 on: February 17, 2018, 10:30:33 AM » Although not a telco call, I sometimes get the car accident insurance calls. These include fixed (or landline) numbers, mobile phone numbers, satellite numbers and Voice over Internet Protocol (VoIP) numbers. This will be reported to the Telco Ombudsman as I am on the "do not call register". The ACMA claims that one of Telstra’s external call centres in Australia made telemarketing calls to numbers listed on the Do Not Call Register (the Register). Visit www.donotcall.gov.au or call 1300 792 958. Fax numbers, emergency service numbers and numbers used or maintained exclusively for use by a government body can also be registered. The Telstra scam call blocking announcement does not apply to Optus, Vodafone or their, and Telstra’s, mobile virtual network operators (MVNOs). If a high volume of calls come from a particular number or region it will block it. Powered by the Trend Micro™ Security Suite, it helps defend you against known viruses, malware, phishing scams and identity theft. Under the Do Not Call Register Act 2006, telemarketers can check their calling lists against the Do Not Call Register.